The Australian Government has committed in the 2011-12 Budget to an Improved Access to Australian Government Services measure to provide $2.3 million to investigate and test some preliminary developments to improve people’s ease of use and access to government services. This funding will be used for a scoping study, technical trial and business case.

Improvements to be explored include allowing individuals, if they choose, to:

• communicate updated details to multiple agencies simultaneously
• pre-fill forms using information previously submitted to a government agency
• view all their communications with government in one place.